Payments

Spend less time chasing money and more time doing the work you love. No matter how you collect patient or client payments, Jane has you covered. Managing payments becomes quick and easy when everything — including stored credit cards, financial reports, memberships, gift cards, and more — is accessible from one place.

No more no-shows

With multiple ways to collect credit card information before and after appointments, you can prevent no-shows and easily collect fees if they do happen

Securely capture credit card information within your online booking payment policy or your online Intake Form
Send a Pay Balance email to collect no-show or late cancellation fees, while also securely capturing your patient’s credit card information
Communicate your late cancellation policy and applicable fees during the online booking process for transparency

Get paid easily — without leaving Jane

Generate invoices, receive payments, and automatically sync billing information to your reports with multiple payment options

Save time when processing payments by automatically storing credit cards on file, with Jane Payments
Charge patient credit cards with a click from multiple places in Jane
Remove the risk of billing errors with fully integrated online and in-person payments, with Jane Payments

Collect outstanding balances

Don’t wait until your patient’s next appointment to collect outstanding balances — confidently manage your A/R with just a couple of clicks instead

Send payment reminders via SMS or email and allow patients to settle up through a secure link
Keep tabs on your outstanding balances and collect patient payments faster with a dedicated A/R report
Keep your patient interactions focused on care instead of collections by managing payments online

I find that I spend less time chasing money and more time doing the work I love.

Rebecca MacDonald, Owner of Adaptive Mindset: ADHD Counselling Services

Sell packages, memberships, & gift cards

Sell your services in a way that works best for you and your patients. With auto-recurring Memberships and Online Gift Cards, payments roll in without the extra effort.

Create Packages to offer discounts and collect revenue upfront or at the time-of-service
Bring in additional revenue and new patients by offering online gift cards
Keep happy patients coming back with Memberships that auto-invoice on a weekly, monthly, or annual basis

Stay secure & PCI-compliant

Jane Payments meets the highest security standard to ensure your patients’ credit card data is never at risk

All credit card data is encrypted through a secure transfer to one of our PCI-compliant payment solutions
Only the last 4 digits and the expiration date on the credit card are stored in Jane so not even staff are able to view the full card number
Our payment partners use the same 128-bit encryption as the big banks around the world

Build online booking payment policies

Let Jane do the forward-thinking for you. Secure a deposit, full payment, or save credit cards on file before your patients step through the door.

Apply your pre-payment policy to all appointments or for first-time appointments only
Customize your online booking payment policy for specific patients who frequently no-show or cancel last minute
Add a banner at the top of your online booking site outlining your payment policy for full transparency

Customizable payment methods

Create multiple payment methods in your Jane account to track and record payments received outside of Jane

Give your patients options to provide payment outside of Jane via cash, cheque, e-Transfer, and more
Payment methods are differentiated in your reports for ease of view
Display a custom payment method name internally for convenience and clarity amongst your staff members
Apply a practitioner transaction rate if your practice charges back practitioners for certain payment methods

Keep inventory & sell products

Manage your inventory and sell retail or therapeutic products to patients in person as appointment add-ons or as stand-alone sales

Keep up-to-date on your stock levels and set reminders for when it’s time to re-order
Automatically track the tax on all purchased items
Add and record commissions payable to practitioners on product sales